Refund & Cancellation Policy
At Kanak Loans, we aim to maintain a transparent and user-friendly payment experience. Please review the following policy regarding refunds and cancellations related to any subscription services or value-added offerings available through our mobile application or website.
1. Subscription Billing
By selecting a subscription plan or add-on feature through the Kanak Loans app, you authorize us to charge the applicable fees using your selected payment method. All payments are processed through trusted and secure third-party payment gateways.
2. Cancellation
You may cancel your subscription at any time through the "My Account" section within the app or by reaching out to our support team.
- Cancellations will stop any future billing cycles.
- Active services will remain accessible until the end of the current billing period.
3. Refunds
Standard Policy: As a standard policy, payments once made are non-refundable.
However, in the event of:
- • Duplicate charges,
- • Erroneous transactions, or
- • Unintended payments,
you may contact us within 3 business days of the transaction to request a review.
Refund Process
- • Upon validation, refunds (if applicable) will be processed within 7 working days to the original payment method.
- • Bank processing times may vary and could take up to 3 additional business days for the amount to reflect in your account.
4. Contact for Refunds & Support
For any concerns related to cancellations or refunds, please contact our support team:
info@kanakloans.com
+91 98733 32713
Monday to Friday, 11:30 AM – 5:30 PM
Refund Request Timeline
Request Period
Contact us within 3 business days of transaction
Review Process
We validate and review your refund request
Processing
Refund processed within 7 working days (if approved)
Bank Transfer
Amount reflects in account within 3 additional days