Grievance Redressal Mechanism
At Kanak Loans, we are committed to providing a smooth and transparent experience to all users. If you have any concerns, complaints, or feedback, you may reach out through the following escalation matrix:
Customer Support
First point of contact for all queries and issues
Central Helpdesk
Escalation if not satisfied with Level 1 response
Grievance Redressal Officer
Nodal Officer for unresolved complaints
Reserve Bank of India
Final escalation to regulatory authority
How to File a Complaint
To ensure quick resolution of your complaint, please provide the following information:
Required Information
- • Full Name of the Customer
- • Registered Mobile Number
- • Loan ID or Application Number (if applicable)
- • Complete Address and Email ID
- • Detailed Description of the Issue
- • Supporting Documents (if relevant)
Contact Channels
- • Phone: Voice support during business hours
- • Email: Written complaints via email
- • Postal Mail: Written complaints by post
- • In-Person: Visit our office during business hours
Need Immediate Assistance?
Our customer support team is ready to help you with any questions or concerns.
Important Notice
All complaints will be addressed and resolved within 30 days from the date of receipt, subject to availability of complete details. Our goal is to provide you with a satisfactory resolution as quickly as possible.